Introduction

This Refund Policy explains how refund requests are evaluated and processed, ensuring fairness while upholding operational integrity.

Refund Criteria

Refunds apply to billing errors, duplicate charges, or service disruptions verified as technical failures. Other situations are reviewed individually.

Non-Refundable Items

Certain digital products or completed services may not qualify for refunds. Users should thoroughly check product details before purchasing.

Requesting a Refund

Requests must include transaction details and a clear rationale. Approved refunds are processed through the original payment method within a reasonable timeframe.

Partial or Conditional Refunds

Partial refunds may be offered if some services are unused. Conditional refunds depend on agreed terms.

Resolving Disputes

Users are encouraged to provide supporting evidence for disputes. We aim for fair and balanced resolutions.

Processing Times

Refunds typically complete within 5–10 business days, with possible delays due to bank processes.

Exceptions and Limits

Refunds cannot be approved for fraudulent actions, policy violations, or insufficient documentation. Decisions are final.

Policy Modifications

Policy changes may occur, with current versions always posted here.